Ep 95, The Emotional Labor of HR

Conflict Managed

🎙️ This week on Conflict Managed I'm delighted to host executive and leadership coach, Teresa Vozza.

Highlights from the show:

🌟 Eradicating executive stress and overwhelm

🌱 The challenge of emotional labor in HR

🍟 Teresa shares her early lessons in customer service and conflict de-escalation.

🚀 Importance of entry-level jobs in developing foundational skills.

📚 The power of language and story.

🌐 Discusses the practical applications of sociology and English in corporate and personal settings.

📖 The value of reading and literature in developing empathy and understanding diverse perspectives.

Teresa Vozza is an award-winning leadership expert, a keynote speaker, writer, and the former Chief Human Resources Officer for a Fortune 500 company. She is on a mission to help executive professionals eradicate burnout and transform their leadership.

Teresa is a Certified Personal and Business Coach, a member of International Coach Federation, a Certified Change Leader, a HeartMath Certified Trainer, and is F1 Certified in the Association of Neurolinguistics Professionals.

Teresa’s thought leadership can be found in many top 2% podcasts such as Wickedly Smart Women and Leaders of Transformation, along with leading magazines like Fast Company, Collective World and Women of Influence. She is also a wife to Greg, and mother to two fabulous kids, Connor, and Isabel.

You can find Teresa online:
Website: https://www.teresavozza.ca/
LinkedIn: https://www.linkedin.com/in/teresa-vozza-chrl-cca/

Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services (3pconflictrestoration.com).