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8. Uplifting Service Culture for a Breakthrough in Business and Life (with Ron Kaufman)
Manage episode 343988661 series 3256656
Gil Petersil에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Gil Petersil 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
During this podcast Ron goes way beyond the classic understanding of service. It is much more than just serving your customer. He proves the connection between “service” and “care”. And tells how the connotation of these two words has changed throughout the years which leads us to shift in our mind.
0:00 Introduction
3:06 Ron’s journey in service industry
10:10 Care and service - what they have in common?
18:40 Action to take
22:00 How to ingrate service culture inside your company?
26:49 Can customer service be used a business development approach?
31:03 What customer service failure may lead to the company’s disappearance?
36:13 Care as #1 priority during crisis time for any company
39:13 Daily habits to develop customer care
45:25 What Ron’s grandmother taught him
51:00 Getting in touch with Ron
57:46 The right way to read Ron’s book
14 에피소드
공유
