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Caspian Studios에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Caspian Studios 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Creating Frictionless IT with Arvind KC, VP of Engineering, Google and Prakash Kota, CIO, Autodesk

42:04
 
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Manage episode 313349449 series 3267710
Caspian Studios에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Caspian Studios 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Key Takeaways

  • Having an excellent employee experience is the first step to having a great customer experience.
  • You need proactive support. Don’t wait for a user to come to you with a problem.
  • Figure out what’s best to build versus buy.

Key Quotes

“If you get the best talent in and you get bad tools, then there is no way you're going to be successful.” - KC

"Start with the business problem and business value that you're creating and who is the beneficiary. Then work backwards to see what you need to do to achieve that business outcome." - Prakash

"Remove any friction that's there that comes in the way of employees being at their best." - KC

“The key to frictionless experience to the users is understanding the user and giving them what they need rather than overwhelming them with 300 different tools.” - Prakash

Links

Arvind KC LinkedIn

Prakash Kota LinkedIn

Google

Autodesk

Thanks to our friends

Learn more about CIO Classified and find other episodes at CIOpod.com

This podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

.

  continue reading

63 에피소드

Artwork
icon공유
 
Manage episode 313349449 series 3267710
Caspian Studios에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Caspian Studios 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Key Takeaways

  • Having an excellent employee experience is the first step to having a great customer experience.
  • You need proactive support. Don’t wait for a user to come to you with a problem.
  • Figure out what’s best to build versus buy.

Key Quotes

“If you get the best talent in and you get bad tools, then there is no way you're going to be successful.” - KC

"Start with the business problem and business value that you're creating and who is the beneficiary. Then work backwards to see what you need to do to achieve that business outcome." - Prakash

"Remove any friction that's there that comes in the way of employees being at their best." - KC

“The key to frictionless experience to the users is understanding the user and giving them what they need rather than overwhelming them with 300 different tools.” - Prakash

Links

Arvind KC LinkedIn

Prakash Kota LinkedIn

Google

Autodesk

Thanks to our friends

Learn more about CIO Classified and find other episodes at CIOpod.com

This podcast is brought to you by Box, Okta, Slack, and Zoom. Modern employees demand the best tools at work. If your company wants to embrace the modern work environment, you need best of breed tools like Box, Okta, Slack, and Zoom.

.

  continue reading

63 에피소드

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