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Episode 55: Problem Management
Manage episode 503793861 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Where incident management is about quick restoration, problem management focuses on addressing the root cause of recurring issues. In this episode, we’ll dive into how problem management identifies underlying faults, performs root cause analysis, and reduces the likelihood and impact of future incidents. ITIL makes a clear distinction between incidents, which are immediate disruptions, and problems, which are the causes behind those disruptions. This practice ensures organizations don’t spend all their energy on firefighting but instead build long-term stability.
We’ll use examples like recurring system crashes or repeated login errors to show how problem management investigates beyond surface symptoms. Techniques such as the “Five Whys” or causal analysis are applied to uncover systemic issues. On the exam, remember that incidents and problems are linked but not the same, and that problem management aims to eliminate causes rather than just restore service. This episode was produced by BareMetalCyber.com.
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