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Episode 44: Plan Activity — Setting Direction and Goals
Manage episode 503793850 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The first activity in the service value chain is “Plan,” and in this episode we’ll explain its purpose and relevance. Planning provides a shared vision and direction for all aspects of service management, ensuring that goals, strategies, and policies align with organizational objectives. Without effective planning, efforts across the value chain become fragmented, leading to inefficiency and wasted resources. The plan activity sets the foundation for everything that follows, guiding decisions about what to build, how to deliver, and where to improve.
We’ll also discuss how planning balances short-term actions with long-term vision. Examples include developing service roadmaps, setting performance targets, and aligning improvement efforts to business priorities. The exam may ask you to identify the purpose of this activity, so remember that planning is about creating alignment, not micromanaging details. This episode was produced by BareMetalCyber.com.
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