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Episode 40: Four Dimensions in Balance — Avoiding Weak Spots
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Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Individually, each dimension is important, but ITIL stresses that they must work in balance. In this episode, we’ll explore how overemphasizing one dimension at the expense of others creates weaknesses. For example, focusing too much on technology without investing in people leads to tools that are underutilized. Over-reliance on suppliers without strong governance can expose organizations to risk. Weak value streams create inefficiency even when technology and people are strong. The exam will often test your ability to see how imbalances reduce value.
We’ll illustrate this with scenarios such as launching a new customer portal: success requires competent staff, effective processes, the right technology, and reliable supplier support. Missing any one of these undermines the service as a whole. By the end of this episode, you’ll see the dimensions not as silos but as interlocking parts of a resilient system. This episode was produced by BareMetalCyber.com.
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