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Episode 25: Collaborate and Promote Visibility — Team and Transparency
Manage episode 503793831 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
No service can succeed in isolation, which is why collaboration is essential in ITIL’s framework. In this episode, we’ll examine the guiding principle “Collaborate and Promote Visibility,” which emphasizes teamwork, communication, and openness as the drivers of success. Collaboration ensures that diverse perspectives are included in decision-making, preventing blind spots and reducing risks. Promoting visibility means making information accessible so teams understand progress, challenges, and goals. This transparency builds trust, aligns stakeholders, and allows for quicker and more informed responses. Without collaboration and visibility, even the most well-designed services can falter due to miscommunication or hidden obstacles.
We’ll also highlight how this principle applies in practice, such as project dashboards that track work openly, cross-functional meetings that break down silos, and regular feedback loops that include both customers and providers. Exam questions may test your ability to recognize when lack of visibility causes service failures, so keep this principle in mind as both a practical tool and a theoretical anchor. This episode was produced by BareMetalCyber.com.
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