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Episode 22: Focus on Value — Customer First
Manage episode 503793828 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The first guiding principle is “Focus on Value,” and it captures the essence of why IT services exist at all. In this episode, we’ll explore how every decision, process, and improvement effort should be evaluated by the value it creates for customers and stakeholders. Value is not defined by the provider but by the consumer, meaning that understanding customer needs and expectations is essential. We’ll look at practical ways organizations can align to this principle, such as through customer journey mapping, user feedback loops, and continuous performance measurement. By doing so, they ensure resources are spent on what truly matters.
We’ll use real-life examples — from streaming platforms tailoring content recommendations to retailers simplifying checkout experiences — to show how focusing on value directly shapes customer loyalty and business success. For the exam, remember that this principle is the foundation of all others: without value, nothing else has meaning. This episode was produced by BareMetalCyber.com.
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