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Episode 20: Service Relationships: Provision, Consumption, Management
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Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept of service relationships, which involve three main elements: service provision, service consumption, and service relationship management. Provision refers to the provider delivering services, resources, and actions. Consumption refers to the customer using those services to achieve outcomes. Relationship management is the ongoing coordination, governance, and communication that ensures the connection works smoothly. These elements define how value is co-created in practice.
We’ll walk through a practical scenario, such as a company subscribing to cloud services. The provider provisions the infrastructure, the customer consumes it to run applications, and both sides manage the relationship through agreements and communication. Seeing this interplay helps you understand how ITIL ties value creation to collaboration rather than one-sided delivery. This episode was produced by BareMetalCyber.com.
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