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Episode 18: Utility and Warranty — Twin Pillars of Service Value
Manage episode 503793824 series 3687202
Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Utility and warranty together define whether a service truly delivers value. In this episode, we’ll revisit and expand on these two foundational concepts. Utility is fitness for purpose — does the service provide the functionality customers need? Warranty is fitness for use — does it perform reliably at the required level of availability, capacity, continuity, and security? Both must work together to create value. A service with strong utility but poor warranty may function but fail often; a service with strong warranty but weak utility may work reliably but not solve the right problem.
We’ll use familiar examples to illustrate this. A streaming service must offer the right content (utility) and ensure smooth playback without interruptions (warranty). If either pillar fails, customer trust is lost. By mastering this balance, you’ll understand why ITIL places such importance on these terms, and you’ll be ready to handle related exam questions with confidence. This episode was produced by BareMetalCyber.com.
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