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The Future of Medicare Advantage and AI in Contact Centers with Henry Falter, COO at EngageCX
Manage episode 442465695 series 2826750
In this episode, Henry Falter, COO of EngageCX, joins Scott Becker to discuss the evolving landscape of Medicare Advantage, the impact of AI on contact centers, and the future of healthcare marketing. Henry shares insights on the changing dynamics of payers, the challenges of open enrollment, and his advice for emerging leaders in a post-COVID world.
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Manage episode 442465695 series 2826750
In this episode, Henry Falter, COO of EngageCX, joins Scott Becker to discuss the evolving landscape of Medicare Advantage, the impact of AI on contact centers, and the future of healthcare marketing. Henry shares insights on the changing dynamics of payers, the challenges of open enrollment, and his advice for emerging leaders in a post-COVID world.
457 에피소드
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