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The Human Side of Platform Implementations - AXIOM Insights L&D Podcast #38
Manage episode 518986329 series 3700299
Scott Rutherford and AXIOM Learning Solutions - axiomlearningsolutions.com에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Scott Rutherford and AXIOM Learning Solutions - axiomlearningsolutions.com 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The Human Side of Platform Rollouts
How to turn large-scale system rollouts into lasting performance improvement.
When an organization decides to implement a new enterprise system—an Enterprise Resource Planning (ERP) tool, a Customer Relationship Management (CRM) platform, or a claims and billing solution—the technology itself is rarely the hardest part. The true challenge lies in adoption: getting people to understand, embrace, and use the system effectively in their day-to-day work.
In this episode of the AXIOM Insights Learning & Development Podcast, we speak with David Kaiser, senior learning consultant and change leader, about how to make large-scale system rollouts succeed by focusing on people and process, not just technology. Drawing on experience from multiple Fortune 500 implementations, David explains how to connect the who and the why behind change to the what and how of project execution.
The conversation explores the mechanics of building role-based training plans tied to system access, establishing feedback loops between trainers and system owners, and creating a champions network that sustains adoption long after the go-live date. David shares how well-designed Key Performance Indicators (KPIs) can measure impact through real-world metrics like error reduction and efficiency gains, and how clear governance, version control, and rapid response mechanisms keep projects agile and responsive.
Most importantly, the discussion reframes leadership’s role during a rollout, from one of control and risk avoidance to one of empowerment and trust. By fostering psychological safety and aligning teams around shared purpose, organizations can turn stressful implementations into opportunities for growth, innovation, and engagement.
Whether you work in Learning and Development (L&D), Information Technology (IT), or Operations, this episode offers a practical, human-centered playbook for system rollouts that deliver measurable results and lasting cultural change.
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