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Bad Business Experience...and my reaction to it!
Manage episode 412073877 series 3030071
Manny Vargas에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Manny Vargas 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Does a company like Airbnb make mistakes on listing their prices?
Even if they made a mistake, can you imagine their in-charge wanting to pass the mistake on to their customer?
Yes, that is the kind of experience Airbnb has given me during one of these days.
Watch FULL YOUTUBE EPISODE HERE
It's my wife’s 40th birthday and we wanted to stay at a pretty nice place.
But the experience with Airbnb deeply provoked my emotions and compelled me to talk.
How would you handle this situation?
In this episode you will take away many promising insights as below
o Should businesses prioritize good principles over profit?
o Do great products or better offers matter if values and principles are compromised?
Quotes from the episode:
· You can have a better offer or great product but a really shitty person or business formula or system or standard that doesn't care about values and principles is no good at all. Great products are elsewhere as well
· When you're choosing dollar over principle with a first time customer; that just makes his head turn away, may be forever
· Taking responsibility, owning a mistake: what a blessing it is? What level of freedom and excitement comes along!
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