Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create “habitual excellence” (a phrase coined by Value Capture’s founder Paul O’Neill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety ...
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Welcome to Episode #98 of Habitual Excellence, presented by Value Capture. In this inspiring episode, Geoff Webster, Chair of the Pittsburgh Futures Collaborative, and Ken Segel explore what it takes to create healthier, safer, and more thriving communities. Geoff shares how his public-health roots and community work taught him that real change beg…
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In this episode, host Ken Segel talks with Donise Musheno, Vice President of Perioperative Services at Lancaster General Hospital (Penn Medicine), about leading large scale operational transformation through trust, culture, and systems thinking. When she began, her team faced a 30% instrument defect rate and 9% case delays, issues that undermined e…
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Employees First, Customers Second, Shareholders Third.
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42:13In this episode, Justin McElhattan leads with humility in such a deeply authentic way that it took us years to convince him to be a guest on this podcast. We persevered because as the CEO and then Group President of Industrial Scientific, Justin brought to life the inspiring results and models to follow that Habitual Excellence leadership - rooted …
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Daily Management System 2.0 Brings Results at Lakeridge Health
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41:38In this episode, the Lakeridge Health team reflects on their shift from DMS 1.0 to 2.0. Their first system was filled with activity, but huddles and routines often felt disconnected from real daily problems, and strategy came across as too top-down. With support from Value Capture’s Didier Rabino, leaders stepped back to observe together, ask sharp…
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The Voice of the Shingo Principles in Healthcare – Lessons from 7 Years Inside
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36:18This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently. Raymer is both the past education director for the Shingo Model and just did 7 years as the Chief Transformation Officer at Munson Healthcare in Michigan, an operational excellence (or “lean”) leader. Jake is a renowned, p…
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Working to Leverage a Foundation of Clinical Integrity to Improve the Health of more than 40 Million Americans
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29:21Robert Mandel MD, is the President of Clinical Excellence and Chief Medical Officer for Carelon Health, a subsidiary of the huge payer-provider platform Elevance Health. He is also a physician leader steeped in the principles of Habitual Excellence who has been associated with some of the building block breakthroughs in delivering better healthcare…
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Culture Is The Answer: Practical Success In The C-Suite From a Repeatable Playbook For Excellence
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47:34Carrie Willetts is one of the next-generation leaders of the Habitual Excellence movement, finding new ways to connect its ideas to everyone in the organization, practically and efficiently, using plainer language and simpler core concepts to achieve profound results at scale.As Chief Administrative Officer of the rapidly growing WVU Medicine, Carr…
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In this episode of Habitual Excellence, Value Capture is celebrating 20 years of supporting visionary healthcare leaders by introducing its own next generation CEO, Shana Padgett, who looks forward energetically to helping leaders advance health and healthcare without harm, wait or waste for the next 20 years. Shana shares why as a proven executive…
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Innovative ambulatory growth, focused on the fundamentals
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33:59Join us in this insightful episode as we explore how to grow ambulatory care successfully while fulfilling an organization's core purpose. Our guest, Simon Curtis, COO of Duke Health Integrated Practice, shares his experience tackling two significant challenges: integrating a faculty practice and meeting increased patient demand, with volumes risin…
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World-Class Operations, Forward-Thinking Strategy: Lessons in Public Health Leadership
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38:33In this discussion, Dr. CJ Kunnappilly, CEO of San Mateo County Health, emphasizes the critical importance of leadership clarity and strategic focus in public health. He reflects on his journey from a physician prioritizing patient care to a CEO recognizing the need to delegate operational tasks and fully embrace his role as a strategic leader. Kun…
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Beyond the Uniform: Dr. Kecia Kelly on Leadership and Veteran Care
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31:26In this special Veterans Day edition of the “Habitual Excellence” podcast, host Ken Segel interviews Dr. Kecia Kelly, Senior Vice President and Chief Nursing Officer at Legacy Health, who shares her extensive career journey from a commissioned officer in the U.S. Army Nurse Corps to various leadership roles in healthcare. Dr. Kelly discusses the im…
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From Metrics to Meaning: Shifting Focus in Healthcare Quality and Safety
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52:32In this episode of the Habitual Excellence Podcast, Ken Segel interviews Dr. Richard Shannon, Senior Vice President and Chief Medical Officer of Duke University Health System, about the evolution of healthcare quality and safety over the past 25 years. Dr. Shannon discusses his journey, which shifted focus after encountering Paul O'Neill and the Pi…
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Restoring Joy in Healthcare: Leadership's Role in Tackling Burnout
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31:31In this episode of the Habitual Excellence podcast, host Ken Segel interviews Dr. Paul DeChant, an expert on physician burnout, with a focus on how workplace dysfunction rather than personal resilience drives burnout among clinicians. Dr. DeChant explains that burnout arises when clinicians spend too much time on administrative tasks and not enough…
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Beyond Results: The Power of Serious Leadership in Healthcare
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33:01In this podcast episode, Katie Anderson and Gerald Harris discuss the concept of serious leadership in healthcare, emphasizing the importance of long-term thinking and a deep commitment to patient-centered care. Katie shares insights from her experiences, including lessons from Japanese leadership practices, highlighting how leaders can break the h…
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The Courage to Lead: A Blueprint for Healthcare Excellence
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47:30Tune in to our latest podcast episode as we delve into the critical topic of leadership and organizational culture in healthcare, featuring insights from Cooper Linton, Associate Vice President – Duke HomeCare and Hospice, a prominent voice in the home care and hospice sector. In this engaging conversation, Cooper and Ken Segel discuss the impact o…
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WellSpan CEO Roxanna Gapstur, Leading the Creation of a Lean Management System - Update
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36:15Congratulations to former Value Capture client, WellSpan Health, for being honored with the American Hospital Association Quest for Quality Prize! Our guest is Roxanna Gapstur, PhD, RN, the President and Chief Executive Officer of WellSpan Health, in Pennsylvania. She has been in that role since January 2019. Dr. Gapstur has extensive experience in…
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Innovating Children's Healthcare: Strategies and Successes with Dr. Marc Gorelick
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47:59In this episode of "Habitual Excellence," Ken Segel, CEO of Value Capture, interviews Dr. Marc Gorelick, the CEO of Children's Minnesota. Dr. Gorelick shares his journey to becoming a leader in pediatric healthcare, highlighting his background as a pediatric emergency medicine physician and his motivation to impact more children's lives. Throughout…
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Leadership Redefined: The Paul O'Neill Approach to Success
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1:06:11In this special episode of the "Habitual Excellence" podcast, Ken Segel, CEO of Value Capture, discusses the leadership principles of the late Paul O'Neill Sr., former CEO of Alcoa and U.S. Treasury Secretary. Joined by Bill O'Rourke, Kevin McKnight, and Paul O'Neill Jr., they share personal stories highlighting O'Neill's unwavering respect for eve…
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Driving Routine Excellence in Healthcare: "The Pancake Syrup" Model
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40:11In this insightful episode, host Ken Segel engages Ronnie Daves, a seasoned leader in healthcare, to explore the innovative approach of the Pancake Syrup model in delivering high-quality care. Ronnie shares how this model focuses on routine tasks being performed exceptionally well, thereby freeing up valuable time for healthcare providers to focus …
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Journey Towards Habitual Excellence: Lessons with Ed Gainey
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33:08In this podcast episode, Ken Segel, the CEO of Value Capture, meets with Mayor Ed Gainey, City of Pittsburgh, to discuss the city's journey toward habitual excellence and Mayor Gainey's leadership learnings. We will explore the principles of habitual excellence as exemplified by Mayor Ed Gainey of Pittsburgh. The episode delves into Gainey's leader…
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Healthcare Horizon: Strategies for Breakthrough Change with Ken Segel and Lou Shapiro
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49:22In this podcast episode, Ken Segel, the CEO of Value Capture, engages in a conversation with Lou Shapiro on developing and deploying a strategy that breaks through and makes the kind of difference we need in healthcare right now, and it's very challenging circumstances, and trying to use this as a moment to change deeply for the better. They will d…
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Leadership, Strategy, and Excellence in Healthcare: A Conversation with Dr. David Zaas
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42:22In this podcast episode, Ken Segel, the CEO of Value Capture, engages in a conversation with Dr. David Zaas, a pulmonary and critical care physician with extensive leadership experience in major health systems. The episode revolves around the theme of strategy deployment and its importance in healthcare. Dr. Zaas, who currently serves as the presid…
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How a leadership journey along with an organization transformation brought one leader from considering leaving the profession to feeling engaged in his work again.
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Getting to Zero Harm for Patients and Staff with DEIA and Psychological Safety Concepts [Webinar]
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1:30:47View video and more here ay 16, 2023, from 1 to 2:30 pm ET A panel discussion with a team of leaders from Value Capture, LLC, clinicians, Continuous Improvement professionals, and DEIA practitioners (scroll down for bios): Deondra Wardelle Mark Graban Debbie Sears Barnard Alan Wikler, Psy.D. Gerald Harris Ken Segel About the Session Discover what g…
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Preview: Getting to Zero Harm for Patients & Staff with DEIA and Psychological Safety Concepts
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32:56Deondra Wardelle and Mark Graban discuss the ongoing blog series and upcoming panel discussion webinar on the theme of "Getting to Zero Harm for Patients with DEIA and Psychological Safety.They share what sparked the #RootCauseRacism® collaboration with Value Capture, LLC.They also discuss the power of connecting Diversity, Equity, Inclusion, and A…
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Understanding Moral Injury in Healthcare with Wendy Dean, MD
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37:41Psychiatrist, expert on "moral injury" in healthcare, author Welcome to Episode #77 of Habitual Excellence, presented by Value Capture. Episode page with transcript, video, links, and more Our guest today is Wendy Dean, MD, a psychiatrist. She is the President and co-founder of “Moral Injury of Healthcare,” a nonprofit organization focused on allev…
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Webinar: Why Does the U.S. Need a National Patient Safety Board?
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1:00:11See video and more via this page The recording of the webinar panel that was presented on January 25, 2023. A panel discussion with: Karen Wolk Feinstein, PhD, President and CEO of the Pittsburgh Regional Health Initiative Ken Segel, CEO of Value Capture Moderated by Mark Graban, Value Capture 1
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Preview: Why Does the U.S. Need a National Patient Safety Board?
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14:21Register here January 25, 2023, 1 to 2 pm ET A panel discussion with: Karen Wolk Feinstein, PhD, President and CEO of the Pittsburgh Regional Health Initiative Ken Segel, CEO of Value Capture Moderated by Mark Graban, Value Capture The Institute of Medicine’s groundbreaking report, To Err is Human, was published 20 years ago and spurred a vigorous …
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Washington Health System CEO Brook Ward on Innovation and Iteration for Nursing and Patient Care
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40:01President and CEO of Washington Health System Episode page with links, transcript and more: https://valuecapturellc.com/he74 Welcome to Episode #74 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Brook Ward, the President and CEO of Washington Health System (WHS) in Washington County, Pennsylvania, in that role …
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Using a Rapid-Cycle Learning System to Tackle Turnover & Attrition [Webinar]
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1:03:42View the slides, video, and more Presented by two leaders from Duke HomeCare & Hospice: Cooper Linton, Associate Vice President, Duke HomeCare & Hospice Janet Burgess, Director Patient Care Services Mike Radtke, from Value Capture, will also be part of the Q&A Duke Home Health (DHH) faced a crisis of nursing turnover, even before COVID hit. Staffin…
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Learn How to Reduce Nursing Turnover and Attrition in Healthcare — Free Webinar
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2:35Webinar preview -- Register here to watch live or get the recording Nursing turnover is very likely costing your organization millions of dollars. But you don't have to just accept that… you can fix it. I'm happy to be moderating a webinar that is being hosted by Value Capture, presented by two leaders from Duke Health who have reduced nursing attr…
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HSS CEO Lou Shapiro on Culture as Strategy & How to Sustain Habitual Excellence
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38:17Episode page with video, transcript, and more Joining us today as our guest is Louis (Lou) A. Shapiro. He is the President and Chief Executive Officer of the Hospital for Special Surgery HSS. He has served in this role since October 2006. Under Lou’s leadership, HSS has experienced significant growth, expansion of facilities and recognition as the …
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Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill [Webinar Recording]
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1:04:06Get slides and more Presented on October 18, 2022 Presented by Ken Segel, CEO of Value Capture Mark Graban, Senior Advisor with Value Capture. In healthcare organizations, the COVID crisis has damaged workers’ safety, both physically and psychologically. Many organizations are struggling deeply with morale, and face difficulties in recruiting and r…
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Webinar Promo: Seizing the Healthcare Safety Opportunity: Using the “Playbook” of Paul O’Neill
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4:45Register for the webinar Attend live on October 18 at 1 pm ET, or register to see the recording using the same link Presented by Ken Segel, CEO of Value Capture Mark Graban, Senior Advisor with Value Capture. In healthcare organizations, the COVID crisis has damaged workers’ safety, both physically and psychologically. Many organizations are strugg…
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Episode page with video clip, transcript, and more Welcome to Episode #71 of Habitual Excellence, presented by Value Capture. Joining us today as our guests are Leah Binder and Dr. Richard Shannon. Leah Binder is President & CEO of The Leapfrog Group, representing employers and other purchasers of health care calling for improved safety and quality…
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Dr. David Zaas on Lean Management Systems in Healthcare
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46:04CEO for the MUSC Health Charleston Division and the chief clinical officer for MUSC Health. Welcome to Episode #70 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is David Zaas, MD, MBA. He is the chief executive officer for the MUSC Health Charleston Division and the chief clinical officer for MUSC Health. Dr. Dav…
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Dr. Susan Moffatt-Bruce on the Science and Culture of Continuous Improvement
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37:33Episode page with video, transcript, and more Welcome to Episode #69 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Susan Moffatt-Bruce, M.D., Ph.D. M.B.A., FRCSC. She is a thoracic surgeon and she is the Chief Executive Officer at the Royal College of Physicians and Surgeons of Canada. She was previously execu…
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Jeff Hunter on Managing Strategy with Focus and Agility
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27:10Episode page: https://valuecapturellc.com/he68 Joining us today as our guest is Jeff Hunter, the President of Jeff Hunter Strategy. He is the author of Patient-Centered Strategy: A Learning System for Better Care, published by Catalysis in 2018. Jeff is on the faculty of Catalysis, and the Donald J. Schneider School of Business and Economics at St.…
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Denise Cardo, MD of the CDC Talks About Aiming for Perfect Healthcare With Zero Harm
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37:04Episode page: https://valuecapturellc.com/he67 Welcome to Episode #67 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Denise Cardo, MD. Dr. Denise Cardo is the director of the Division of Healthcare Quality Promotion (DHQP), National Center for Emerging and Zoonotic Infectious Diseases (NCEZID) at the Centers fo…
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Meghan Scanlon on Transitions and Reflections, To and Within Healthcare
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45:16Episode page: https://valuecapturellc.com/he66 Welcome to Episode #66 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Meghan Scanlon, the Vice President of Performance Excellence for Community Hospitals at Duke University Health System. She was previously with Value Capture for almost 7 years as a Principal and …
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Interview of Theresa Brown, RN on Her New Book "Healing" (Part 2)
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35:53Episode page and links: https://valuecapturellc.com/he65 Welcome to Episode #65 of Habitual Excellence, presented by Value Capture. Joining us again today is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and tr…
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Interview of Theresa Brown, RN on Her New Book "Healing" (Part 1)
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31:27Welcome to Episode #64 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Theresa Brown, PhD, BSN, RN. She is a nurse and writer who lives in Pittsburgh. Her third book — Healing: When a Nurse Becomes a Patient — is available now. It explores her diagnosis of and treatment for breast cancer in the context of her ow…
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Paul H. O'Neill Sr.: A Podcast From 2011 on Safety, Leadership, and More
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29:25Episode page with links and more: https://valuecapturellc.com/he63 Welcome to Episode #63 of Habitual Excellence, presented by Value Capture. Today brings us a special episode, where we have an opportunity to revisit Mark Graban's interview of our original non-executive chairman, Paul H. O'Neill, Sr. This interview originally appeared in the Lean B…
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Conversation With Vickie Pisowicz on The Value Capture Way and Her New Role
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18:40Welcome to Episode #62 of Habitual Excellence, presented by Value Capture. Episode page: htps://www.valuecapturellc.com/he62 Joining us today as our guest is Vickie Pisowicz, from Value Capture. She has been a Senior Advisor with the firm and its clients and she also has a new role that we'll talk about today, as Director of the Value Capture Way a…
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Episode page with links: https://www.valuecapturellc.com/he61 Welcome to Episode #61 of Habitual Excellence, presented by Value Capture. In today's episode, Mark Graban reads a chapter that he wrote as a summary of the Paul O'Neill "playbook" as documented in the full eBook A Playbook for Habitual Excellence: A Leader’s Roadmap from the Life and Wo…
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Sandra Geiger on Strategy Development & Deployment, Lean Culture
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40:57Chief People Officer & Chief Strategy Deployment Officer at Atrius Health Episode page: https://www.valuecapturellc.com/he60 Welcome to Episode #60 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Sandra Geiger. She is the Chief People Officer & Chief Strategy Deployment Officer at Atrius Health in MA. Sandra was…
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Dr. Eric Dickson on Lean Management in a Crisis (The Covid Pandemic)
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39:51CEO of UMass Memorial Health Show page: https://www.valuecapturellc.com/he59 Welcome to Episode #59 of Habitual Excellence, presented by Value Capture. Joining us again today is Eric W. Dickson MD, MHCM, FACEP, a returning guest. He is President and Chief Executive Officer at UMass Memorial Health. He was previously a guest in Episode #11, released…
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Liz Long and Dr. John Anderson: Transforming Primary Care and Lean Management
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38:13Welcome to Episode #58 of Habitual Excellence, presented by Value Capture. Notes, video, transcript, and more: https://www.valuecapturellc.com/he58 In today's episode, our guests are John B. Anderson, Jr., MD, MPH, the Chief Medical Officer for Duke Primary Care, part of the Duke University Health System, and Elizabeth Long, their Chief Operating O…
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Equity and Engagement: An Approach to Improving Staff Vaccination Rates [Webinar Recording]
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1:01:07Slides, video, and more: https://www.valuecapturellc.com/equity-engagement-legacy-health-improved-staff-vaccination-webinar Contest -- enter to win through Dec 10: https://www.valuecapturellc.com/paul-birthday-2021 Live Session: December 7 at 1 pm ET Presented by a team from Legacy Health: Dominic (Dom) Chan; director of pharmacy Lisa Goren; vice p…
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BONUS: Ron Suskind on Paul O'Neill & "The Price of Loyalty"
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23:55In this bonus episode, you'll hear journalist Ron Suskind (our guest in Episode #57) talk about how he met Paul O'Neill and how the book "The Price of Loyalty: George W. Bush, the White House, and the Education of Paul O'Neill" came to be. This episode focuses more on O'Neill's time as Treasury Secretary in the Bush administration.…
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