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Episode 47: Design & Transition, Obtain/Build, Deliver & Support — End-to-End Flow
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Jason Edwards에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jason Edwards 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The remaining three activities of the service value chain — design and transition, obtain/build, and deliver and support — represent the heart of operational service delivery. In this episode, we’ll explain how design and transition ensures that new or changed services meet quality and business requirements before they go live. Obtain/build focuses on acquiring or creating the necessary resources, whether through development, procurement, or partnerships. Deliver and support provides the day-to-day activities that keep services running smoothly, from incident resolution to user assistance. Together, they represent the operational backbone of the SVS.
We’ll tie these activities into a real-world example like launching a new customer portal. The design and transition stage ensures readiness, obtain/build delivers the platform, and deliver and support keeps it functional for users. On the exam, you’ll need to recall the purpose of each activity and understand how they connect in a flow of value creation. This episode was produced by BareMetalCyber.com.
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