Catherine Gaulton: The Magic of the Reciprocal Model

Healthcare Change Makers

With the insights from 2024 under her belt, Catherine is filled with ideas, hope, and confidence in the magic of the reciprocal model for the upcoming year. One of the initiatives Catherine is looking forward to includes continuing to meet Subscribers where they are across Canada through joining Subscriber forums, conferences, and quality days. Another exciting thing on the horizon is finalizing HIROC’s strategic plan for 2026 onwards by tapping into the phenomenal guidance from staff, Subscribers, and the board.

On our final episode of the year, reflect alongside Catherine as she shares some of the new things she has learned in 2024, the top trends and success stories she’s heard from Subscribers, and what brought her joy this year. You’ll even hear about her new puppy, stay tuned until the end!

Quotables:

“We’ve done lots of work around ensuring we’re staying focused on service, that’s such a dominant feature for HIROC and its staff.” - CG

“It’s amazing to me how creative and talented the people who work in this system are.” - CG

“When you listen to what Subscribers are able to do with $20,000 or less, it’s absolutely amazing to me. Whether that’s making sure newborns’ temperatures are kept constant or how we use the implementation of oxytocin protocols as a driver across the system.” - CG

“There’s this predominant underpinning of change, and yet the things that are important stay very true for Subscribers in all of those jurisdictions.” - CG

“How do we learn from each other so that these are not pockets of things that are innovative and so they really spread? HIROC is in the midst of that, and we have the beauty of seeing everything that’s happening in so many parts of the country and supporting it.” - CG

“We as a group focus on where things didn’t go marvellously well, but the fact is that the overwhelming majority of the time, we’re delivering exactly what people in this country need and I’m grateful for that.” - CG

Mentioned in this Episode:

• HIROC Staff Café

• HIROC Safety Grants, Learn More

• HIROC East Coast Safety Symposium

• HIROC Prairies and Territories Safety Symposium

• André Picard

• True Reconciliation Book

Access More Interviews with Healthcare Leaders at HIROC.com/podcast

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