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Navigating the Waves of AI in the Hospitality Industry
Manage episode 432980362 series 3379603
Dennis Wakabayashi에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dennis Wakabayashi 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of "CX in the Wild," recorded live at CCW, we chat with Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotels and Resorts.
Natalie discusses her lifelong commitment to improving customer satisfaction and her approach to making customer interactions seamless, whether through a phone call, digitally, or in person. This conversation explores the complexities of providing excellent customer experiences across different channels and the necessity of aligning with customer preferences. Natalie also examines the integration of AI in customer service, underscoring the importance of adopting technology while preserving essential human interactions.
Tune in for an insightful discussion about the challenges and successes of implementing customer-focused strategies in the hospitality industry.
Natalie Beckerman on LinkedIn: linkedin.com/in/nataliedbeckerman1
Learn more about Natalie's work at their website: https://www.ihgplc.com/
Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi
Learn a better way to outsource: https://www.op360.com/
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