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Training Back of the House Team Members in Customer Service
Manage episode 414094384 series 3336036
Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction.
By establishing transparent pathways for dialogue between these two crucial realms, businesses can navigate challenges with finesse and cultivate an environment conducive to exceptional service.
Moreover, instilling a profound understanding of the direct impact of their roles on the overall customer experience empowers back-of-the-house staff to elevate their performance beyond the confines of their kitchen or workspace.
Through regular training, feedback, and recognition, businesses can nurture a culture of excellence, ensuring that every member of the team is motivated and equipped to deliver nothing short of excellence in customer service.
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Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
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158 에피소드
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