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The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
Manage episode 399645533 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Customer Experience at LinkedIn “The one with LinkedIn trust & confidence” with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
4:04 Customer Experience at LinkedIn
9:11 Converting Insights into Action at LinkedIn
17:00 Creating a customer-centric culture
21:56 Customer Culture Success stories - Cleveland Clinic
27:46 1st Class Lounge
32:17 Customer Experience driving tangible improvement
36:10 Contact info and closing
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I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: Sam Stern | LinkedIn
CX Patterns newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800
CX Patterns Podcast: (Apple, Spotify)
LI Learning course: Customer Experience Strategy: Build A Customer-Centric Culture
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