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The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152
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Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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🎤🎞️Once a month CX Passport stops down and amplifies a CX job seeker. Let’s help build a network for Adam Haesler and his #OpenToWork in “The one where we amplify the CX job seeker” in CX Passport Episode 152🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
4:17 Adam’s journey into customer experience
6:08 Focus on Outcomes over Outputs
8:04 Using Scientific Method in CX
13:14 Connecting Business Results and Customer Experience
14:30 Reducing customer effort in customer service
17:37 1st Class Lounge
24:00 What Companies are Missing in Customer Experience
27:53 Adam’s Next steps in Customer Experience
29:22 Contact info and closing
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Episode resources:
LinkedIn: https://www.linkedin.com/in/adamhaesler/
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