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Academic Advocates: Customer Service in Higher Education
Manage episode 395718432 series 3456794
Bart Caylor and Caylor Solutions에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Bart Caylor and Caylor Solutions 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Customer service often takes a back seat in the process of higher ed recruitment.
Every interaction with a prospective student is crucial to how they view your institution.
This means staying up-to-date, trying new tactics, and being intentional about your customer service philosophy.
Above all else, consistency is key to maintaining mindful and constructive interactions.
Getting our conversation started is Brett DiMarzo, the Director of Graduate Enrollment Digital Strategy at Boston College. Brett breaks down the importance of crafting a customer service philosophy and the five key steps to doing so.
In this episode, we delve into the consistency and care of customer service.
Join us as we discuss:
[3:24] Is customer service overlooked in higher education?
[14:36] Technological enhancements
[23:51] The five essential steps of customer service
Check out these resources we mentioned during the podcast:
To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website, or search for The Higher Ed Marketer in your favorite podcast player.
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