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3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)
Manage episode 382803588 series 3380698
Toni Hohlbein and Raul Porojan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Toni Hohlbein and Raul Porojan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.
We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.
- (00:00) - Introduction
- (07:00) - How do you grow through your customer base?
- (10:16) - Why don't we celebrate customer revenue?
- (13:04) - A leap of faith
- (16:47) - CS and PLG
- (20:20) - Don't raise prices, reduce discounts
- (24:43) - What's the role of the CSM?
- (29:58) - How to upsell
- (33:11) - CSMs and discovery
- (39:00) - CSMs and commissions
- (42:57) - The product and the price
245 에피소드
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