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Creating memorable hotel stay experiences through Kiwi and Japanese omotenashi with Rebecca Thorn
Manage episode 366414185 series 3321757
Jayne Nakata & Catherine O'Connell, Jayne Nakata, and Catherine O'Connell에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jayne Nakata & Catherine O'Connell, Jayne Nakata, and Catherine O'Connell 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Rebecca Thorn, star General Manager for Hotel Indigo Tokyo Shibuya, shares her experiences in the hotel industry in New Zealand and how she adjusted to the omotenashi of Japanese hospitality. Rebecca emphasizes the importance of immersing oneself in a new culture and how this is helping her as she opens the first Hotel Indigo brand property in Shibuya in August 2023!
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In this episode you’ll hear:
- Rebecca’s experience in all aspects of the hotel industry during her 25 year international career so far
- The key differences between the hospitality culture in Japan and New Zealand
- Is the language barrier really a problem?
- The importance of immersing yourself in Japanese culture
- How standing back and observing customers in the hotel lobby and restaurant are key cues to understanding customer-care
- The creativeness of the “Hotel Indigo” brand bringing the neighborhood into the hotel
About Rebecca
Rebecca Thorn is the General Manager of Hotel Indigo Tokyo Shibuya, now scheduled to open in August 2023.
She has been in the hotel industry for 20 years and with IHG for 17 of those years.
She has experienced several hotels across Asia Pacific in the group in that time.
Rebecca moved to Japan in August of 2019 and absolutely loves working and living in Tokyo.
Connect with Rebecca
Personal work instagram https://www.instagram.com/rebecca_thorn_/
LinkedIn - https://www.linkedin.com/in/rebecca-thorn-65b49940/
Hotel Indigo Tokyo Shibuya website - https://www.ihg.com/hotelindigo/hotels/us/en/shibuyaku/hndsh/hoteldetail
Links:
The Culture Map: https://www.amazon.co.jp/Culture-Map-INTL-ED-Decoding/dp/1610392760
Ryokan Koito: https://koito-inn.co.jp/
Bar Hotel: https://www.barhotel.com/
Jandals in Japan is brought to you by Catherine O’Connell Law and PodLaunch with Jayne
Connect with Jayne and Catherine
Linked In: https://www.linkedin.com/company/jandals-in-japan-podcast/
Instagram: https://www.instagram.com/jandalsinjapan/
Facebook: https://www.facebook.com/jandalsinjapan
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