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Working From Home... Or Not? | Adrian Hawes
Manage episode 473231108 series 3582824
Irina Hollatz에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Irina Hollatz 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The battle between remote work, hybrid models, and full office life rages on—and we’re diving straight into the fire. In this episode of WFM Unfiltered, Adrian Hawes joins Irina to dissect the realities, myths, and consequences of remote work in the contact center industry. Is working from home still the productivity dream we thought it was, or has it created bigger problems than we expected?
Adrian shares his expert insights on the evolution of work-from-home policies, the impact on team collaboration and company culture, and why some businesses are forcing employees back to the office. We’ll also explore the generational divide in workplace expectations, the mental health implications of isolation, and the harsh commercial realities that companies have to face when balancing remote flexibility with business needs.
But here’s the kicker—have service levels actually suffered due to remote work, or is that just corporate propaganda? Adrian doesn’t hold back as we dig into the customer experience decline, the training challenges of a distributed workforce, and whether employees are really as productive at home as they claim to be.
This episode is a wake-up call for leaders, employees, and WFM professionals navigating the future of work. Whether you’re a die-hard remote advocate or a return-to-office enforcer, you need to hear this debate. Subscribe now and join the conversation!
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Show Links:
• Adrian on LinkedIn: https://www.linkedin.com/in/adrianhawes/
• RightWFM website: www.rightwfm.com
• Email: [email protected]
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Thanks for listening.
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