Hospitality Procurement: Crafting Guest Experiences with Lorie Komanova

Virtual GM - A Hotel Management Podcast

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1y ago 24:51

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Today, we are thrilled to welcome Lorie Komanova, the Director of Procurement and Purchasing at Innisfree Hotels, in a vibrant discussion centered around enhancing guest experiences. Broadcasting live from one of the charming locales managed by Innisfree Hotels, this episode delves deep into the pivotal role procurement plays in curating an exceptional guest experience.
Lorie, with a dynamic career in the hospitality sector, brings a wealth of knowledge and a robust background in procurement and purchasing. Her strategic foresight and meticulous approach in aligning procurement strategies with guest satisfaction have significantly impacted Innisfree Hotels' flourishing reputation.
In our engaging conversation, we unravel the intricacies of how a well-oiled procurement machinery contributes to creating memorable stays for guests. Lorie sheds light on how the right purchasing decisions not only streamline operations but also resonate well with the guests, enhancing their overall experience.
One of the key focal points of our discussion is the innovative strategies Lorie has spearheaded, aimed at ensuring guests feel the warmth and comfort, coupled with a touch of luxury, during their stay at Innisfree Hotels. Her relentless pursuit for quality, coupled with a cost-effective approach, has set a benchmark in the hospitality procurement realm.
Dive into this enlightening episode as we explore the synergy between procurement, operational efficiency, and elevated guest experiences with Lorie Komanova. Her insights are a treasure trove for hoteliers aiming to strike the perfect balance between operational excellence and unparalleled guest satisfaction.
Don't miss this episode full of actionable insights that could be the game-changer in your guest experience strategy. Tune into the Virtual GM Podcast now!
LinkedIn: https://www.linkedin.com/in/lorie-komanova-6a961098/
Website: innisfreehotels.com
Instagram: https://www.instagram.com/innisfreehotels/