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The Guests Journey: Mapping It Out From Booking to Review-086
Manage episode 500231299 series 3533778
Keystone Hospitality Property Development and Gerry MacPherson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Keystone Hospitality Property Development and Gerry MacPherson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
Mapping the Guest Journey for Five-Star Reviews
Today, we’re diving deep into the entire guest journey—because it’s not just about the stay. It’s the sum of every touchpoint from booking to check-out and beyond.
I’m sharing practical, fun, and sometimes hilarious insights on how to craft experiences guests rave about.
Timestamps:
00:00 – Intro
01:30 – Why Mapping the Guest Journey Matters
03:15 – Booking: The First Impression
06:00 – Pre-Arrival Magic
09:20 – Check-In That Wows
13:00 – During the Stay
16:45 – Check-Out Secrets
19:10 – Getting Great Reviews
21:30 – Final Thoughts & Course Recommendation
👉 Learn how to communicate like a pro, keep check-ins smooth, and handle check-outs without awkwardness—all while collecting those golden reviews.
Tune in and transform your vacation rental into a guest magnet!
For more in-depth help, grab our course: ‘Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business.’”
#GuestsJourney #VacationRental #GuestJourney #HostTips #VacationRentalBusiness #GuestExperience #VacationRentalOwner #FiveStarReviews #RentalHosting #ShortTermRental #VacationRentalSuccess
⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://vacationrentalresolutions.com/2025/08/the-guests-journey-mapping-it-out-from-booking-to-review-086
Grab your copy of “The 7-Day Vacation Rental-Jumpstart” download
https://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf
🎓 Want to convert more browsers into bookers?
Check out the “Mastering Vacation Rentals: Start, Manage, & Thrive in the Rental Business” course.
https://courses.keystonehospitalitydevelopment.com/course/mastering-vacation-rentals-build-manage-and-grow-a-profitable-business/
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Listen to The Vacation Rental Resolutions Podcast here
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A Division of Keystone Hospitality Property Development
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