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Journey Is Fixing a Broken Loyalty System: How John Sutton Is Uniting Personalization with A Loyalty Program That Goes Far Beyond Points
Manage episode 497786776 series 3492055
Felix Levine에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Felix Levine 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
n this episode, I sit down with John Sutton, CEO and founder of Journey—a company rethinking loyalty from the ground up. We talk about why the traditional points-based model is outdated, and how Journey is introducing a smarter, more personalized system designed for independent and boutique hotels. John shares his path from helping scale Red Ventures into a digital powerhouse to now building a platform that gives hotels the tools to drive real guest loyalty—without relying on legacy tactics.
We get into the psychology of what actually makes people come back, how personalization plays a role in the modern travel experience, and why Journey is building a network that puts both operators and guests first. Plus, we go deeper into John’s perspective as a founder, a builder, and a father—and what it really takes to challenge an industry as entrenched as hospitality.
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