The Future of AI in IT Services (EP 906)

Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Marvin Bee에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Marvin Bee 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

1d ago 34:09

MP3•에피소드 홈

Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and customer service. The episode covers practical frameworks for integrating AI based on MSP business models, current trends in tech adoption, and strategies to avoid common pitfalls like shiny object syndrome. Jermaine’s insights are drawn from years of MSP experience and a passion for helping IT businesses scale and innovate.

Actionable Takeaways

Use Sherweb’s 90-day blueprint to assess internal processes, automate repetitive tasks, and create scalable business models.
Leverage AI agents for automating onboarding, ticket triage, and customer support to reduce human error and boost consistency.
Focus on upskilling your staff with AI-powered learning platforms, certifications, and real use-case training for team growth.

Companies, Products, Books Mentioned

Sherweb: https://www.sherweb.com
Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilot
Perplexity: https://www.perplexity.ai
OpenAI / ChatGPT: https://openai.com
Gemini (Google AI): https://gemini.google.com
Slack: https://slack.com
Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software

SPONSORS:

Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC:

Item Title: Upbeat & Fun Sports Rock Logo
Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
Author Username: AlexanderRufire
Item License Code: 7X9F52DNML

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

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