Overcoming Normalisation of Deviance

Troubleshooting Agile

In our one-year anniversary episode, we start with a story about "flickering" tests and generalise to look at the idea of normalisation of deviance. We suggest that psychological safety lets you hear from those who see the deviance but aren't speaking up, with examples from oil rigs, and tie to pair programming as a way to create a safe environment for reiterating agreed non-deviant behaviour. SHOW LINKS: - Diane Vaughan and links to normalisation of deviance: https://en.wikipedia.org/wiki/Diane_Vaughan - Bystander effect and smoke experiment; https://en.wikipedia.org/wiki/Bystander_effect#Social_psychology_research - Psychological safety: https://www.businessinsider.com/amy-edmondson-on-psychological-safety-2015-11?r=UK&IR=T - Oil rig creating psychological safety: https://www.npr.org/sections/health-shots/2016/06/17/482203447/invisibilia-how-learning-to-be-vulnerable-can-make-life-safer and https://hbr.org/2008/07/unmasking-manly-men *** We'd love to hear any thoughts, ideas, or feedback you have about the show. Email us: see link on troubleshootingagile.com Tweet us: twitter.com/TShootingAgile Also, if you'd like to leave us a review on iTunes (or just like and subscribe), you'll find us here: https://itunes.apple.com/gb/podcast/troubleshooting-agile/id1327456890?mt=2