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Carol Campbell – Stakeholder Capitalism: How Delta Airlines Practices Stakeholder Agility
Manage episode 288849310 series 2772139
Henna Inam에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Henna Inam 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Carol Campbell is Managing Director – Consumer Insight for Delta Air Lines, responsible for guiding and shaping long-term strategies to deliver world-class experiences for Delta’s customers. Under Carol’s leadership, the Consumer Insight team plays a critical role in helping Delta to understand what’s most important to customers in the present and anticipate expectations in the future. Carol joined Delta in 2018 after 22-years with the Walt Disney Company.
In this episode, Carol gave us a front-row seat view to how Delta Airlines managed the often competing needs of stakeholders (shareholders, customers, employees, communities) during the pandemic. Led by their purpose and core values, Delta leadership navigated tough decisions and doubled down on a culture of humility, deep listening to stakeholders and focus on restoring trust in travel. It's an inspiring and instructive story about how to manage the needs of our own stakeholders during rapidly shifting times of disruption.
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