278. Guiding Conversation Journeys With CLEVVA Virtual Agents

Transform NOW

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At SS&C Blue Prism Live in New York City on April 30, 2024, Brad Hairston caught up with Mark Pedersen, Co-Founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who will explain how his virtual agents are helping companies effectively conduct the various internal and external conversation journeys happening each and every day across their organization.

Here’s what we talked with Mark about:

*What CLEVVA provides to companies

*Why typical chatbots and voice bots don’t work

*How CLEVVA virtual agents automate conversations like a human agent across multiple channels

*How CLEVVA leverages GenAI technologies accurately and reliably

*How virtual agents work with SS&C Blue Prism digital workers and process intelligence

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