258. Bringing Structure to Unstructured Conversations With CLEVVA Virtual Agents

Transform NOW

SSNC Blue Prism에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 SSNC Blue Prism 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

2y ago 36:35

MP3•에피소드 홈

On this podcast, Brad Hairston talks with Mark Pedersen, Co-founder of CLEVVA, an SS&C Blue Prism technology alliance partner, who explains how virtual agents are helping companies effectively conduct the various conversation journeys happening each and every day across their organization.

Here’s what we talked with Mark about:

*Why chatbots have come up short

*How CLEVVA virtual agents automate specific conversations

*Managing conversations across multiple channels

*How CLEVVA leverages GenAI technologies

*Ensuring accuracy and reliability of virtual agent answers

*How virtual agents work with SS&C Blue Prism digital workers

*How process mining technology is utilizing conversation data

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#Business #Transformation