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Agent Vulnerability and 'Tractors'
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Manage episode 327616631 series 3321401
Jimmy Hosang & Paul Banks, Jimmy Hosang, and Paul Banks에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jimmy Hosang & Paul Banks, Jimmy Hosang, and Paul Banks 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Join us for the latest episode where Jimmy and I tackle the growing problem of 'agent vulnerability', and how recent changes have meant that employees in contact centres (and many other industries) are more exposed than ever... but are they being treat as a 'problem to be solved' by well-meaning management?
The second half of the show sees us delve into the dubious world of politics, and a conversation around behaviours in the house of commons, hypocrisy, and duplicity!
An interesting episode, and some topics that Jimmy and I are heavily passionate about - please reach out via LinkedIn or Email if you've enjoyed the show - we'd love to hear your thoughts and opinions.
챕터
1. Agent Vulnerability and 'Tractors' (00:00:00)
2. Agent Vulnerability (00:01:22)
3. Politics, Hypocrisy and Duplicity (00:23:49)
19 에피소드
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