))
Welcome to the Future of Contact Centers!
Manage episode 461263477 series 2939774
Eugenia Schipelliti | Jeff Johnson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Eugenia Schipelliti | Jeff Johnson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate.
We'll discuss the challenges that still plague contact centers, such as long wait times and inconsistent remote work environments, and how innovative solutions like ControlUp are addressing these issues. Learn how optimizing digital employee experiences can lead to faster problem resolution, improved customer satisfaction, and a more efficient, scalable contact center.
Join us as we uncover the latest trends, share expert insights, and provide actionable tips for optimizing your contact center to meet the growing expectations of today's customers. Whether you're a contact center manager, IT professional, or simply interested in the future of customer service, this episode is packed with valuable information you won't want to miss!
62 에피소드
공유
