ControlUp enabling the helpdesk to do more, faster, with less effort.
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Eugenia Schipelliti | Jeff Johnson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Eugenia Schipelliti | Jeff Johnson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode, we will discuss how ControlUp can help the helpdesk solve issues faster, proactively fix users' issues by following the red and escalate fewer tickets to Tier 2.
- Real-Time Monitoring: ControlUp provides real-time monitoring and alerting of the IT infrastructure, including servers, applications, and user sessions. This helps the helpdesk to identify and resolve issues before they impact end-users proactively.
- Troubleshooting: The platform provides detailed insights into the performance of IT systems and applications. Helpdesk teams can use these insights to identify the root cause of issues and resolve them quickly.
- Remote Management: ControlUp allows helpdesk teams to remotely manage and troubleshoot end-user devices, including desktops, laptops, and mobile devices. This enables helpdesk teams to resolve issues without needing to be physically present.
- Automation: The platform supports the automation of routine IT tasks, such as patch management and software deployment. This helps the helpdesk to free up time for more critical tasks, such as resolving complex issues.
- Collaboration: ControlUp provides a collaborative environment where helpdesk teams can work together to resolve issues. Team members can share insights and communicate in real-time to resolve issues quickly and efficiently.
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