Why the Future of Customer Support is Omnichannel - Sameer Nagpal, WazirX


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Sameer Nagpal is a strategy and operations leader in the servicing industry with over 13 years of experience in building high performing servicing teams with different organizations. He leads Customer Service at WazirX, India’s largest cryptocurrency exchange focused on simplifying the crypto experience for the people of India.

We cover:

  • What does customer support at WazirX look like?
  • How do measure customer support effectiveness?
  • How has customer support evolved in the past few years?
  • What channels do your users prefer?
  • What impact has AI and automation had on the support space?

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