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Darshan Bathija is ​​the co-founder and CEO of Vauld (previously Bank of Hodlers), with a mission to transition the world to decentralised money. Vauld works to build a banking system that is more swift, secure, and decentralized than traditional banks and is built on permissionless blockchains. Prior to his current role, he was the Head of Partner…
 
Manisha Seewal was the Chief Marketing Officer of Southeast Asia’s first Unicorn car marketplace - CARRO. Currently, she is the CMO of Gumtree Australia and leads efforts in building the brand as a leading destination for buyers and sellers in the automotive market in Australia through CarsGuide and Autotrader. Manisha is a leader in the Digital Tr…
 
Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest e-commerce and Fintech brands. We cover: Tracking the effectiveness of customer support How the customer s…
 
Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest e-commerce and Fintech brands. We cover: Understanding support at Cashfree The Fin-tech boom and how has c…
 
Sunil Wakhade heads Customer Service at Evergreen Community & Seniority and has had over 16 years of Service Delivery, Operations Management, and Contact Center Management experience. During the course of his career, he has shown remarkable proficiency in transitioning and managing Customer Experience / Customer Service operations for start-up’s as…
 
Arun Jagannathan, over the past decade, has worn multiple hats as a tutor, an entrepreneur, and a technology manager. He started his career as a techie moving into a project management role before plunging full-time into entrepreneurship in 2011 when he co-founded CrackVerbal - currently India's leading GMAT test prep and MBA Applications Consultin…
 
Danish Muti has been in the HR-tech and Ed-tech space and has worked on setting up teams and defining more efficient processes. Being in the start-up space, he has experience in 0 to 10x and 10x to 100x journeys. Currently, he works at Scaler as Head of Customer Success and delivery. He has built the Customer success team from scratch and implement…
 
Sameer Nagpal is a strategy and operations leader in the servicing industry with over 13 years of experience in building high performing servicing teams with different organizations. He leads Customer Service at WazirX, India’s largest cryptocurrency exchange focused on simplifying the crypto experience for the people of India. We cover: What does …
 
Ajith Singh heads the Product team at Caratlane - A Tanishq Partnership. With over 12 years of experience across building consumer products, scalable business platforms and solution selling of IT services, he has been part of Caratlane since it was a startup to becoming India's largest omnichannel jewellery retail brand. Prior to his role at Caratl…
 
Sreejit Nair leads product building for Customer Experience at Licious. and is focused on building meatier experiences for their customers by stepping up online and offline capabilities for the organisation. In this episode, we talk to Sreejit about the components of delivering stellar experiences at scale and what it means to be customer-centric i…
 
In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Athira S M, Head of Customer Experience at Milaap. The conversation deep dives into how conversational AI and automation is helping the customer support space, the major challenges faced in the industry and what the future looks like for custome…
 
In this episode of the Twenty Minute Moat podcast by Verloop.io Siddharth Sharma is in conversation with Sumitra Patnaik, Head of Customer Support at OLX India. The conversation deep dives into how the traditional customer support space is evolving, the challenges faced in the past few years and how the pandemic uncovered opportunities to innovate …
 
Shourya Saha is a customer support savant. He is currently the Head of Customer Support for Flock, a real-time messaging and collaboration platform that boasts over 30,000 companies as its clients. With nearly 20 years of experience, Shourya drops some knowledge bombs in today's episode as we ask him about Slack, COVID-19, and his go-to hiring tips…
 
Siraj Uddin has built and led customer support teams at some of India’s most valuable companies - like Flipkart, PayTM and Blackbuck. He's now the Head of Customer Experience at Transak, an early stage crypto payment gateway based out of London. We talk to Siraj about the importance of customer support in early-stage startups, how he built support …
 
Part 2 of our episode with Tejas Vyas is here! Tejas Vyas is the Head of Product and Design for BigBasket, India's leading online grocery store. After the lockdown in March, BigBasket lost almost 80% of its workforce as their delivery personnel rushed back home - while their daily active user base increased almost 10x overnight. Tejas talks to us a…
 
Tejas Vyas is the Head of Product and Design for BigBasket, India's leading online grocery store. After the lockdown in March, BigBasket lost almost 80% of its workforce as their delivery personnel rushed back home - while their daily active user base increased almost 10x overnight. In the first of this two-part episode, we speak to the man at the …
 
Sandeep Jindal heads Customer Support for an category-creating company valued at $120 million. Furlenco now has 40,000+ active subscribers across the country and serves lakhs for customers with a product that didn't really exist before they came along. This brings a range of new and exciting customer support challenges, that Sandeep faced, both per…
 
Joy Ghose is one of our favorite guests. The always-cheerful, VP of Partnerships, Headout is about as well-travelled as they come. Today, he joins us to talk about the challenges of working at a hyper-growth startup, who he looks up to, and the elephant in the room - COVID-19. The pandemic battered travel and companies in the space, Headout include…
 
Pratyush Prasanna is the Head of Merchant Payments at GoJek - the Indonesian startup valued at nearly $10 billion. He joins us to talk about his life, work and how he's made a mark in the tech world. Pratyush was born in the small Indian town of Bhubaneswar, Odisha. After graduating from IIT Kharagpur and IIM Calcutta, Pratyush kicked off a profess…
 
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