Understanding the changing economics of customer service in the age of AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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2M ago 31:57

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With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality.

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