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#7 - The $45M Consult Process that Exploded Our Growth
Manage episode 372268263 series 3485053
Jeff Sterling Hughes에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Jeff Sterling Hughes 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Imagine if your law practice could be transformed, not by new laws or regulations, but by a simple change in the way you conduct client consultations. That's exactly what happened in our firm when we implemented a streamlined consult process that significantly improved our client experience and financial stability, raking in over $45 million in service fees.
Join me, Jeff Hughes, as I share the ins and outs of this transformative journey, from the extensive pre-consult phase right through to post-consult.
I break down the five phases of a consultation:
1 - setting expectations
2 - listening
3 - understanding the client's goals
4 - providing feedback
5- exploring options
It's not just about ticking the boxes; it's about creating an environment of empathy, understanding, and comfort. The aim? To provide clients with a safe space to unburden their concerns while ensuring their expectations are managed in a way that does not overwhelm them with potential scenarios.
There are also four key activities to do throughout:
1 - talk and act like a normal person, not a lawyer
2 - focus on the emotions, not logic
3 - balance the tension between setting real expectations and fostering hope when needed
4 - always speak against your interests when the client's needs prevail
I also uploaded this video portion to YouTube @jsterlinghughes. This has a lot of visuals.
I have this all illustrated and posted on LinkedIn at my profile: @jsterlinghughes
Hope you find value.
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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers?
Follow these steps:
1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/
2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/
3. CONNECT WITH US:
LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls,
Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls,
Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls
4. TELL US WHAT YOU WANT:
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.
챕터
1. Transforming Law Practice With Consult Process (00:00:00)
2. The Five Phases of a Consultation (00:07:47)
3. Effective Communication in Attorney-Client Consultations (00:19:38)
4. Balancing Client Expectations and Emotions (00:28:44)
174 에피소드
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