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#198 - Matt Clark: Innovative Approaches to Transforming Customer Interactions
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Scott Townsend에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Scott Townsend 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Ever wondered why a simple customer service interaction can turn into a defining moment for both the customer and the business? Matt Clark and I unpack the art of customer service innovation, revealing hidden truths about why businesses lose their sparkle and how empowering your team with the right skills can reignite that initial shine. We share candid stories—from eye-opening customer encounters to the inspiring transformation of a shy young employee into a customer service star—that emphasize the power of support, active listening, and understanding individual customer needs.
Get ready to challenge the status quo with us! We're tossing the rulebook to explore how seemingly small details, like the state of your restrooms, can reflect the overall health of your business. Matt and I also discuss why sometimes the best business strategy is a daring deviation from the norm, and we provide actionable insights into tailoring customer interactions to foster memorable experiences. These customer-centric tactics aren't just feel-good—they're also proven to drive sales and distinguish your business in a crowded market.
Leading and innovating in business requires a delicate dance between welcoming creativity and focusing on what's truly important—sales growth. In this episode, we highlight the importance of leadership that fosters talent without feeling threatened, the value of experience in evaluating new ideas, and why mastering the task at hand is crucial before proposing changes. Through stories of business promotions and performance improvement strategies, we offer advice on how to lead, serve, and innovate for success in today's competitive landscape. Join us for an episode that's as much about leadership as it is about the nuts and bolts of exceptional customer service.
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Resources and Links
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My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327
Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend
Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu
Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe
Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar
201 에피소드
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