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The Peak Experience: Mastering Remote Training & Problem-Solving| PS Podcast | Ep 8
Manage episode 449818106 series 3317886
Peak Support에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Peak Support 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches to training often miss the mark by focusing solely on product knowledge, neglecting the foundational skills that truly enhance the customer experience. By cultivating a culture of proactivity and genuine care, customer service teams can transform their interactions into meaningful connections.
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