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What Happens When You Die Away From Home? ✈️
Manage episode 420720890 series 3476589
The Mortuary Show에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Mortuary Show 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
What happens with a preneed case that dies outside the location of the funeral home? Are you driving cross country for that removal? Asking the family to kindly use someone else? Hoping that they’ll cover the cost of an additional flight/shipping? Chris from SepioGuard & Michael get into all of this and so much more on how you can help your FH & its families.
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Show Notes:
(04:45) – How a retail background flows nicely into funeral service.
(08:32) – The key to preneed sales.
(23:06) – Decedent travel protection.
(34:08) – White glove service for the family is the way to go.
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Takeaways
- Genuine connection with client families is crucial in the funeral service industry.
- Understanding and addressing the emotional needs of families is more important than pushing sales.
- Transitioning from retail to healthcare and then to death care requires adaptability and a willingness to learn.
- Introducing new products or services in a large organization can be challenging, but persistence and teamwork can lead to success. Identify the problems in your industry and take action to address them.
- Focus on providing a positive experience for funeral home counselors and client families.
- Use technology and partnerships to improve processes and provide better service.
- Have a long-term vision focused on continuous progress and supporting your industry.
122 에피소드
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