It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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The Internal Comms Podcast and AB Comm에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Internal Comms Podcast and AB Comm 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Episode 63 – Lessons in leadership
Manage episode 329614113 series 2501112
The Internal Comms Podcast and AB Comm에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Internal Comms Podcast and AB Comm 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In episode 63 of The Internal Comms Podcast, host Katie Macaulay meets Mike Roe, who had a 28-year career in the police force and is now CEO of Tensense, a data insights company. Tensense has built a diagnostic tool that generates business insights for leadership teams by asking their employees a few carefully crafted questions throughout the year. The result is a dashboard of organisational health, which moves organisations beyond customer or employee experience – what often gets called CX and EX – and instead gives a picture of OX – organisational experience. In this expansive and insightful discussion, Mike talks about the essential components and challenges of truly authentic listening, and explains how he learned to ask powerful questions that help drive solutions. He suggests the strategies for communication in the police force, with suspects and criminals, isn’t vastly different from the way we communicate more generally with our colleagues and stakeholders. Then and now, preparation is important, purpose is key, listening is essential, but so is the power of silence – asking a question and letting silence do the heavy lifting. Mike talks Katie through the ins and outs of Tensense, how it delivers intuitive insights to support business leaders by getting to the heart of employee thinking, and shares his advice for strategic decision-making.
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121 에피소드
Manage episode 329614113 series 2501112
The Internal Comms Podcast and AB Comm에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Internal Comms Podcast and AB Comm 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In episode 63 of The Internal Comms Podcast, host Katie Macaulay meets Mike Roe, who had a 28-year career in the police force and is now CEO of Tensense, a data insights company. Tensense has built a diagnostic tool that generates business insights for leadership teams by asking their employees a few carefully crafted questions throughout the year. The result is a dashboard of organisational health, which moves organisations beyond customer or employee experience – what often gets called CX and EX – and instead gives a picture of OX – organisational experience. In this expansive and insightful discussion, Mike talks about the essential components and challenges of truly authentic listening, and explains how he learned to ask powerful questions that help drive solutions. He suggests the strategies for communication in the police force, with suspects and criminals, isn’t vastly different from the way we communicate more generally with our colleagues and stakeholders. Then and now, preparation is important, purpose is key, listening is essential, but so is the power of silence – asking a question and letting silence do the heavy lifting. Mike talks Katie through the ins and outs of Tensense, how it delivers intuitive insights to support business leaders by getting to the heart of employee thinking, and shares his advice for strategic decision-making.
…
continue reading
121 에피소드
모든 에피소드
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