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Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman
Manage episode 418365559 series 3563557
Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Bryce Cressy & Natalie Billson, Bryce Cressy, and Natalie Billson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Episode Summary:
Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Coleman is a customer experience expert, speaker, and author of the bestselling books "Never Lose a Customer Again" and "Never Lose an Employee Again." With a wealth of experience spanning numerous industries and countries, Joey brings a unique perspective to the world of customer service and retention.
Key Highlights:
- Understanding the science behind buyer's remorse and its impact on customer satisfaction.
- Exploring memorable customer experiences across different countries and cultures.
- Tips for businesses to address buyer's remorse and reaffirm customer decisions.
- Joey's personal experiences and insights from traveling to 54 countries worldwide.
- The importance of aligning customer service with brand philosophy and employee capabilities.
Connect with Joey Coleman:
- Website: JoeyColeman.com
- LinkedIn: Joey Coleman
- Twitter: @thejoeycoleman
- Joey Coleman's books: "Never Lose a Customer Again" and "Never Lose an Employee Again."
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