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Beyond the Transaction: Kelly Grogan on Relationship‑Driven Growth in Hospitality
Manage episode 520107508 series 3288875
Christian J. Fischer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Christian J. Fischer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of The Disruptive Chef Entrepreneur, host Christian J. Fischer sits down with Kelly Grogan, founder of Crumbs, to explore how genuine hospitality, smart systems, and meaningful customer connection can transform a restaurant’s success from the inside out. Kelly shares her journey from scooping ice cream in 100-degree heat to becoming a leading voice in catering, sales, and hospitality strategy, revealing how small touches, relationship-driven service, and a customer-first mindset drive lasting growth. Together, they unpack the myths surrounding hustle culture, the danger of burnout in food service, the power of building trust over transactions, and the importance of developing systems that support both operators and teams. This conversation is packed with wisdom, heart, and practical insights for anyone looking to elevate their business while keeping the true spirit of hospitality alive.
CONNECT WITH CHRISTIANLinkedIn: https://www.linkedin.com/in/christianjfischerFacebook: http://facebook.com/theofficialchristianjfischerWebsite: https://www.christianjfischer.com/
AND MOST IMPORTANTLYSubscribe to join our Disruptive Chef Community: https://disruptivechef.club/Discover more episodes: https://www.christianjfischer.com/my-podcastTikTok: https://www.tiktok.com/@thedisruptivechefInstagram: https://www.instagram.com/thedisruptivechef/Thank you for tuning in on this journey of culinary disruption. Until next time, keep innovating, stay inspired, and dare to disrupt the culinary world!
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