023: Office Hours | Marveling at Client Account Management from Mexico City with Nayeli Cano

The Digital Marketing Mentor

Ever wondered what it takes to excel as a client account manager in the fast-paced world of digital marketing? Join me for an engaging conversation with Nayeli Cano, a seasoned marketing expert and client account manager at Optidge. In this podcast, Nayeli shares her inspiring journey from starting as a content manager, to volunteering with a non-profit, and eventually diving headfirst into the digital marketing industry.
An Optidge "Office Hours" Episode
Our Office Hours episodes are your go-to for details, how-to’s, and advice on specific marketing topics. Join our fellow Optidge team members, and sometimes even 1:1 teachings from Danny himself, in these shorter, marketing-focused episodes every few weeks. Get ready to get marketing!
Episode Highlights:

• Nayeli Cano is a client account manager at Optidge. Her foray into the digital marketing industry began thru a volunteer position at a nonprofit organization. She then went on to work in sales at a marketing agency. This is where she discovered account management - in her effort to truly understand the offerings and services she was selling. She was hooked and eventually moved from sales at that agency to account management at a different company.
• Organization, time management, and communication are all key skills for account managers. Nayeli is a natural “control freak,” so she takes to organization like a duck to water. Time management for her all comes down to the good ol’ To Do List and setting priorities. Finally, communication and being able to read people, both your client and your team members, is key for setting expectations and protecting your team. Managing expectations can be very challenging, and sometimes last-minute, urgent requests are unavailable. But Nayeli’s team knows she’s there to negotiate for them and protect their time and effort.
• It can be very easy to keep your account management “hat” on 24/7. She avoids this by having a specific “closing” routine to wrap up her work day, where she notes all remaining priorities and plans her tasks for the next day. Then, she turns off all notifications and takes her dog on a walk outside. Sometimes, when walking, she’ll get inspired and find insight or a solution to a work problem. When this happens, she writes it down on her phone and then gets back to being in the moment with her dog.

Guest + Episode Links

• Optidge
• LinkedIn

Follow The Digital Marketing Mentor:

• Website and Blog: thedmmentor.com
• Instagram: @thedmmentor
• Linkedin: @thedmmentor
• YouTube: @thedmmentor

Interested in Digital Marketing Services, Careers, or Courses? Check out more from the TDMM Family:

• Optidge.com - Full Service Digital Marketing Agency specializing in SEO, PPC, Paid Social, and Lead Generation efforts for established B2C and B2B businesses and organizations.
• ODEOacademy.com - Digital Marketing online education and course platform. ODEO gives you solid digital marketing knowledge to launch/boost your career or understand your business’s digital marketing strategy.