How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020
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Ever wondered how the happiness of your employees could directly impact the success of your customers? Join us as we sit down with Alyssa Nolte of LIFT, a leading provider in the Customer Success (CS) community, to explore this fascinating interplay. Together, we journey through CS fundamentals in the digital realm, investigating key elements like the customer life cycle, personalizing digital content, and transforming customer success teams from cost centers into profit centers.
We place a spotlight on the customer life cycle and the importance of investing in customer relationships from start to finish. Alyssa helps us unpack key CS concepts, demonstrating how prioritization and personalization can drive genuine customer outreach and impactful interactions. We also dive into the world of churn prediction, brand recognition, and nurturing a holistic rapport with your customers.
There is a lot of great actionable insight to unpack in this episode so enjoy! I know I sure did...
Alyssa's LinkedIn: https://www.linkedin.com/in/alyssanolte/
Resources Mentioned in this Episode:
- Blinkist: https://www.blinkist.com/
Digital CS Shoutouts:
- Tiffani Bova: https://www.tiffanibova.com/
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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The Digital Customer Success Podcast is hosted by Alex Turkovic
챕터
1. How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020 (00:00:00)
2. Happy Employees Drive Customer Success (00:00:38)
3. Customer Life Cycle Focus Importance (00:09:36)
4. Prioritizing Customer Needs and Employee Experience (00:19:08)
5. Pizza Tracker in Customer Journey (00:31:48)
6. Customer Success and Content Diet (00:37:02)
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