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The god metric | Tim Concannon
Manage episode 463384562 series 3578812
Lifetime Value Media에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lifetime Value Media 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Episode 167: Tim Concannon doesn't know how we can possibly be our best selves without first knowing what our destination is.
⏱️ Timestamps:
00:00:00 - Intro
00:01:24 - The missing metric in customer success
00:02:27 - Rodney Dangerfield of departments
00:04:18 - Internal confusion and conflicting priorities
00:06:16 - Customer value versus internal metrics
00:08:02 - ARR, GRR, and the true mission of CS
00:10:26 - The ROI argument for headcount
00:11:51 - Tying retention to sales success
00:12:38 - Wrap it up
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Tim Concannon:
Tim's LinkedIn: https://www.linkedin.com/in/tim-concannon-a5832028/
Mentioned in this episode:
102 에피소드
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