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K.I.S.S. | Marc Ray
Manage episode 448440842 series 3578812
Lifetime Value Media에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Lifetime Value Media 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Episode 132: Marc Ray thinks we're losing the plot.
⏱️ Timestamps:
00:00:00 - Intro
00:01:08 - Marc's background in customer success
00:01:39 - Over-complicating customer success strategies
00:02:42 - Aligning teams and simplifying processes
00:03:08 - Leadership’s role in adding complexity
00:04:52 - Avoiding distractions in customer success
00:06:32 - Rob's frameworks for clarity and focus
00:06:50 - Focus on churn: The ultimate priority
00:08:35 - Dillon's D&D analogy: Losing sight of outcomes
00:09:55 - Wrap-up and thank you from Lifetime Value
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Marc Ray:
Marc's LinkedIn: https://www.linkedin.com/in/marcray/
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