#053: Systems Simplified with Erik Darmstetter

The Culture Coach

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Erik Darmstetter is a business growth expert who has founded and led several businesses of his own and helped other organizations dramatically increase sales for companies and organizations of every size. Today, Erik is the CEO of Office Furniture Liquidations of San Antonio approaching 10 years in business and recently winning #1 Furniture Store in San Antonio, I believe for the third year in a row.

What you’ll hear from Erik is a culture that is built around FUN, both for the employees and customer-centric at the same time. And, as the CEO he is living that, because as we all know it starts at the top!

When I consider guests for this podcast now, I’m really looking for leaders that are building business with intention and that might embody some of the THRIVE culture principles.

• Tribal Values
• Helpful Processes and Systems
• Responsive Listening Strategies
• Inspiring Inclusivity and Belonging
• Visible Career and Development Opportunities
• Empowering Rewards and Recognition

When I was creating my list of ideal guests I immediately thought of Erik. While he could probably speak to each of the principles, we spend our time today discussing "helpful processes and systems".

Here are some of my takeaways:

1. A way to create a system can be as simple as paying attention to anything that causes pain, discomfort, or friction. And creating a solution for that friction.

2. Turn friction (things you don’t like to do) into fun

3. You can use an Autopsy on things that go right AND go wrong. Find the root cause and look for ways to either repeat if it was positive or not repeat if it was negative

4. Listen to the voice of the customer

5. Huddles should be 15 minutes or less and cover news, priorities, and hurdles. Use this with your team daily to provide a regular cadence of communication.

6. Ask yourself why is your business “good”? When things are good in your business find out WHY so you can repeat it.

You can Find Erik and his company on https://www.officefurnituresa.com/ AND they are a lot of fun to watch on social media. You can find them on facebook and Instagram as officefurnituresa. And, if you’re in San Antonio, come hopscotch in or experience the dance circle.

And, if you liked this episode, please leave us a review on Apple podcasts, Spotify, or wherever you are listening. And, if you have a friend that is an entrepreneur, CEO of a non-profit or small business that may benefit from hearing this episode, please share it with them.

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With 25+ years of leadership experience, spanning multiple roles across corporations and non-profits, I have gained a wealth of experience in understanding what makes organizations successful.
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챕터

1. Building a Thrive Culture (00:00:00)

2. Simplifying Systems to Reduce Friction (00:09:06)

3. Effective Problem Solving and Communication (00:12:38)

4. Business Innovation Through Communication and Fun (00:19:44)